FAQs
Processing times
Please allow 3 - 7 business days for processing.
Refund Policy
If you’re looking to return or exchange your order due to any mistakes or company error, we're here to help! We offer free returns or exchanges within 14 days of receiving your order. You can return your product for store
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Items must be returned due to defect or company error
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To start a return, you can contact us at shopjuicycare@gmail.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shopjuicycare@gmail.com.
To start a return, you can contact us at shopjuicycare@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shopjuicycare@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.